Customers may exercise their right to return their purchases within 14 days by returning the items in their original unopened packaging. For hygiene reasons opened products cannot be accepted. Please contact us at email@example.com advising us of your wish to return any unopened items and we will assist you with the process. The customer is responsible for paying the return postage, however upon receipt of the return we will reimburse the purchase price and the original postage cost at the time of purchase. We request customers to use a postage option which provides a record of the return being delivered to us safely and to use protective packaging of the same quality that the order was received in.