Free postage is included with some of our products or if orders exceed £55 in value.
Opening Hours & Delivery
Our opening hours are Monday to Friday 9am – 4pm.
3pm Monday to Friday is the cut off time for orders to be dispatched the same day. We aim to post all orders made by this time on the same day but cannot guarantee that this will always be possible. We only post Monday to Friday, orders made after 3pm on Friday will be processed and posted on Monday
First Class Signed*
* First Class Signed For postage is untracked. Delivery is usually the next day but can take between 1-3 days.
**Exceptional circumstances mean that due to the current pandemic orders may take up to a week to arrive.
(Signature Not Required Due to Social Distancing)
ORDERS PLACED BY 2PM (MON-FRI) WILL USUALLY BE DISPATCHED THE SAME DAY.
DO YOU HAVE A TRACKING NUMBER FOR MY ORDER?
Signed for First Class delivery only provides a tracking number for the purpose of confirming that delivery has been attempted. It doesn’t give any information until delivery has been attempted so we don’t issue these to customers unless there is an issue with delivery.
I’M SUBJECT TO COMPULSORY DRUG TESTING, IS IT SAFE TO TAKE YOUR PRODUCTS?
Some of our products are offered as for ornamental purposes only and should not be consumed. Those that are sold for consumption should not be consumed by customers subject to drug testing as all hemp products, including for example, hemp seed oil, will contain trace amounts of THC, so we would strongly advise against their consumption to avoid any potential problems.
MY ADDRESS DETAILS ARE WRONG, WHAT SHOULD I DO?
If a small mistake is made when entering your address details then please let us know as soon as possible. We will need to amend your order details manually to ensure your order is not sent to the wrong address. Minor errors may be picked up during order processing anyway, but it would help if you are able to report them.
If the address is completely incorrect we will need to cancel and refund your order so that you can reorder using the correct address.
MY ORDER HAS GONE TO THE WRONG ADDRESS, WHAT HAPPENS NOW?
If your order has already been sent and the delivery address was wrong the only thing we can do is wait to see what the unintended recipient does when delivery is attempted. If they refuse delivery and tell the postman to return to sender then once we receive the item back we will either resend to the correct address or issue a refund. We send orders to the address provided so please make sure you enter the correct details.